TERMS OF SERVICE

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SCOOPIT PROS — TERMS OF SERVICE

Last updated: June 2026

These Terms of Service ("Terms") govern your use of Scoopit Pros pet waste removal services. By booking a service through our website or the customer portal platform (Sweep & Go), you agree to these terms. Please read them carefully.

1. SERVICE DESCRIPTION

Scoopit Pros provides professional pet waste removal services in the Inland Empire and its surrounding areas.

Our services include:

• Regular yard cleanup service (recurring or one-time)

• Optional add-on services available

• Commercial property management services

• Custom service options based on client needs

Specific pricing and service details are provided during the booking process.

Service frequency and pricing are confirmed at the time of booking and detailed

in your service agreement through your customer portal.

2. BOOKING & PAYMENT

2.1 Online Booking

By booking through our website or your customer portal, you confirm that:

• You are the homeowner/business owner or have authorization to authorize service on the property

• All information provided (address, phone, dog count, gate code) is accurate

• You accept responsibility for any access issues or inaccurate information

2.2 Payment Terms

• Payment is processed via Stripe (secure payment processor)

• Auto-billing occurs after completed scheduled services

• Payment method is required at signup

• You are responsible for keeping payment information current

• Failed payments will be retried once after 3 days; if still unsuccessful, service is paused

2.3 Pricing

Pricing varies based on:

• Service frequency and type

• Customer-specific needs

• Optional add-ons selected

Exact pricing is confirmed at booking through your customer portal. All pricing excludes taxes (if applicable).

2.4 No Refunds for Completed Services

Once a service is completed, payment is non-refundable. If you're unsatisfied with

a completed service, contact us immediately for a re-service at no charge.

3. CANCELLATION & SERVICE CHANGES

3.1 No Contracts

Scoopit Pros requires no long-term contracts. You may cancel your service at any time.

3.2 Cancellation Process

To cancel, log into your customer portal account and select "Cancel Service" or contact us via phone/email. Cancellation is effective immediately upon confirmation.

3.3 No Cancellation Fees

There are no fees for canceling your service at any time.

3.4 Pausing Service

You may pause service temporarily (e.g., vacation, temporary unavailability) through your customer portal. Paused service can be resumed anytime with no penalty.

3.5 Service Changes

You may upgrade, downgrade, or modify your service (add/remove dogs, change frequency) anytime through your customer portal. Changes take effect on your next billing cycle.

4. SCHEDULING & SERVICE AVAILABILITY

4.1 Service Days & Times

You will select your preferred service day at signup.

We provide a window of time (typically 30–60 minutes notice via text) before arrival.

We cannot guarantee an exact service time, but we aim for consistency on your chosen day.

4.2 First Service Scheduling

Your first service will be scheduled within 1–2 weeks of booking or less depending on availability. You will be notified via text when your first service is scheduled.

4.3 Service Area

We currently serve the Inland Empire and its surrounding areas. If your property is outside our service area, we will notify you at booking.

4.4 Access Requirements

You are responsible for:

• Providing accurate gate codes or access information

• Ensuring access is available on service day

• Updating gate codes if they change

If we cannot access your yard due to incorrect gate code or locked access:

• We will text you and wait up to 6 minutes

• If access is not granted, service will be marked as "unable to service"

• You will still be billed per this agreement and rescheduled

5. DOG POLICY & SAFETY

5.1 Dogs Must Be Inside During Service

For the safety of both pets and technicians, all dogs must be brought inside before

our arrival. This is a non-negotiable requirement.

5.2 Pre-Arrival Notification

We will send you a text 30–60 minutes before arrival so you have time to bring dogs

inside. This is your responsibility.

5.3 Dogs Outside at Arrival

If a dog is found outside at arrival:

• We will text you immediately to bring the dog inside

• If the dog cannot or is not brought inside, we cannot service the yard that day

• You will still be billed per this agreement

5.4 Aggressive or Dangerous Dogs

Please disclose any aggressive, dangerous, or unpredictable dog behavior at signup.

Scoopit Pros reserves the right to decline service if a dog poses a safety risk.

5.5 No Exceptions

No exceptions are made for "friendly" or "well-trained" dogs. All dogs must be inside.

6. BILLING & MISSED SERVICES

6.1 24-Hour Cancellation Notice Required

If you need to skip a scheduled service, you must provide 24-hour notice through

your customer portal or by contacting us directly.

6.2 Missed Service Without Notice

If you do not cancel with 24-hour notice:

• The service will be marked as completed

• You will be billed for that service date

This policy ensures we don't lose scheduled time for other clients.

6.3 Billing Schedule

Recurring services are billed after the scheduled service is completed. One-time services are billed

on the date of service completion.

6.4 Billing Disputes

If you dispute a charge, contact us within 30 days of the billing date. We will

review and respond within 5 business days.

7. SERVICE QUALITY & GUARANTEES

7.1 Service Guarantee

Every service includes:

• Full yard waste removal

• Gate closed photo proof and service completed photo confirmation via text.

7.2 Unsatisfactory Service

If you are unsatisfied with a service:

• Contact us within 24 hours of service completion

• We will re-service your yard at no charge

• If still unsatisfactory, you may cancel without penalty

7.3 Weather-Related Cancellations

We skip service only for:

• Extreme weather advisories (dangerous conditions)

• Lightning/severe thunderstorms

We will reschedule within the same week (weather permitting). Normal rain does not prevent service.

7.4 No Guarantees on Existing Yard Conditions

We do not guarantee repair of existing lawn damage (burn spots, dead grass, etc.).

Our service prevents future damage by removing waste that causes it.

8. PRODUCTS & SAFETY

8.1 Products Used

Scoopit Pros uses pet-safe, biodegradable products.

All products are safe for dogs, kids, plants, and grass when used as directed.

8.2 Product Safety

Products are applied during service and dry within 30–60 minutes. Keep pets and children inside until dry. Once dry, yards are completely safe for all use.

8.3 Allergies or Sensitivities

If your family or pets have sensitivities to cleaning products, notify us at signup.

We will discuss alternative options.

8.4 Product Claims & Disinfection Services

BASE SERVICE

Our base enzyme cleaning products eliminate odors and break down organic waste. They do

NOT kill viruses, bacteria, or parasites (including parvo, giardia, etc.). For

disease-related yard sanitation, consult a veterinarian.

OPTIONAL DISINFECTION TREATMENT (Add-On Service):

Our optional Disinfection Treatment is a hospital-grade disinfectant proven to kill a broad spectrum of bacteria including Staphylococcus aureus (MRSA), E. coli, Salmonella, Listeria, Pseudomonas, and other pathogens. This service is designed for general sanitation of hard surfaces (patios, dog runs, concrete areas). However, this service does NOT guarantee prevention of disease transmission or eliminate all pathogens in every circumstance. For health concerns, disease outbreaks, or specific pathogen elimination (parvo, etc.), consult a veterinarian.

9. LIABILITY & INSURANCE

9.1 Scoopit Pros Insurance

Scoopit Pros carries $1,000,000 in general liability insurance. This covers accidental

damage caused by our technicians during service.

9.2 Property Damage

If our service causes accidental damage to your property (e.g., gate damage, equipment

damage), contact us immediately with photos. We will work to resolve the issue through our insurance or direct payment.

9.3 Limitations of Liability

Scoopit Pros is not liable for:

• Pre-existing yard conditions (dead grass, damaged gates, drainage issues, etc.)

• Damage caused by dogs, landscaping, or third parties

• Lost or stolen items left in yards

• Damage to property due to customer negligence or access issues

• Injuries to people or animals not caused by Scoopit Pros negligence

9.4 Customer Responsibility

You are responsible for:

• Securing valuables and removing hazards from your yard

• Ensuring safe yard access (no sharp objects, holes, etc.)

• Informing us of any special yard conditions (uneven terrain, weak gates, etc.)

10. PRIVACY & DATA

10.1 Information Collection

We collect and store:

• Your name, address, phone number, email

• Payment information (processed securely via Stripe)

• Gate codes and access information

• Service history and preferences

10.2 Data Security

Your information is stored securely through our customer portal (Sweep&Go) and Stripe. We do not share

your information with third parties except as required for payment processing.

10.3 Photos & Marketing

We may photograph your yard during service for quality assurance and marketing

purposes. Photos will NOT include identifying information (address, house number, etc.).

If you do not want your yard photographed, notify us at signup.

10.4 Text & Email Communication

By providing your phone number, you consent to receiving:

• Service reminders via text

• Photo confirmations via text

• Billing notifications via email

You may opt out of non-essential communications anytime.

11. COMMERCIAL SERVICES

11.1 Commercial Property Service

Scoopit Pros provides customized pet waste management services for commercial

properties including apartments, HOAs, property management companies, and other

commercial clients.

Services are customized based on property-specific needs and include:

• Regular property maintenance on custom schedule

• Professional odor treatment and waste removal

• Documentation and reporting as needed

• Additional services available upon request

Pricing is custom-quoted based on property size, service frequency, and specific

needs. Contact Scoopit Pros for a commercial inquiry and detailed proposal.

Billing:

• Custom monthly rate determined by service agreement

• Monthly invoicing (not auto-billing)

• Custom service agreement required

• Minimum 30-day cancellation notice required

11.2 One-Time Services

Scoopit Pros offers one-time yard cleanup services for move-outs, property

transitions, and other special situations. Custom pricing provided upon inquiry

and property assessment.

12. MODIFICATIONS TO TERMS

12.1 Right to Change Terms

Scoopit Pros reserves the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last updated" date.

12.2 Continued Use = Acceptance

Your continued use of Scoopit Pros services after changes constitute acceptance of the modified Terms.

12.3 Notification of Major Changes

For major changes (pricing, cancellation policy, dog policy), we will notify current clients via email at least 30 days before the change takes effect.

13. DISPUTE RESOLUTION

13.1 Contact Us First

If you have a dispute or concern, contact Scoopit Pros directly:

• Phone: (909) 913 - 4638

• Email: hello@scoopitpros.com

13.2 Resolution Process

We will respond within 5 business days and work to resolve the issue to your satisfaction.

13.3 Legal Disputes

These Terms are governed by the laws of the State of California. Any legal disputes will be handled in the courts of San Bernardino County, California.

14. CONTACT INFORMATION

For questions about these Terms or our services:

Scoopit Pros

Phone: (909) 913 - 4638

Email: hello@scoopitpros.com

Website: www.scoopitpros.com

Service Area: Inalnd Empire and its surrounding areas

By booking a service with Scoopit Pros, you acknowledge that you have read, understood,

and agree to these Terms of Service Conditions.